Our customer care policy
QHS has substantial experience of working in occupied
properties and aims to provide all customers with the
best possible service.
- We monitor customer satisfaction by utilising
feedback questionnaires
- We gain direct feedback from residents at frequent
stakeholder review meetings.
- We encourage resident representation in formal
performance reviews
- We continually seek to improve customer satisfaction
by utilising the continuous improvement mechanisms
within our ISO9001:2000 Quality Management System.
Our Customer Care standards are inherent to our commitment
to provide an excellent service to all our customers.
By the very nature of our business, we have broad experience
in working in occupied premises and fully understand
the requirements involved.
