Field Service Plus
Using mobile handheld PDA’s our highly trained
Service Engineers are linked to our Field Service Plus
system which provides:
- Effective appointment scheduling
and job attendance
- Real time updating of job information
and job status
- Electronic recording of customer signatures
- Electronically
generated safety inspection certificates produced within
minutes of job completion.
- Comprehensive management
information reports, particularly relating to Key Performance
Indicators.
- Service delivery transparency for client’s
to monitor the progress of repairs and view the work
history at every address online.
Our Field Service Plus work management system is the
foundation for contract administration, job progression,
stock availability / control and management information
reporting. In addition the PDA’s act as mobile
telephone to communicate with residents, suppliers and
manufacturers
